Building a consistent experience across the app
The Honors app lets users search and book over 4500 hotels worldwide. It also lets them check in, communicate with staff, and unlock doors. When I joined, a redesign was underway and included new tablet support, a branding/UI update, and a new travel guide feature.
Though the overall look and feel was approved, core sections of the app were incomplete. Some of the flows were deep and complex with numerous scenarios and screens. With no style guide and a relatively new team of designers working simultaneously on different sections, the designs became unwieldy and developed inconsistency in type, interaction patterns, and visual style.
I worked with the UX, product, and development teams to analyze all the screens, and develop an on-the-fly guideline for styles and interactions, which enabled me to coordinate our team to build out the app consistently.
Improving the digital key
Digital Key is Hilton’s flagship product in the app that allows guests to access doors at 1,000+ properties. While in-market, user research revealed areas that could use improvement. I worked with the team to redesign guest messaging and user on-boarding, and also explored a “persistent key” concept, where the key was always accessible during a hotel stay.
My responsibilities included delivering UI design comps and prototypes. The designs are currently being tested.