Building a consistent experience across the app
The Hilton Honors app lets users search and book over 4500 hotels worldwide. It also lets them check in, communicate with staff, and unlock doors. When I joined, a redesign was in progress that included tablet support, a branding/UI update, and a new travel guide feature.
Though the overall UI design was done, core sections like booking, check-in, and stays were incomplete. Some of these sections were deep and complex, with numerous scenarios and screens to build out. One challenge was we didn’t have a style guide, and our new team of designers were working on different sections simultaneously. The designs became unwieldy and developed inconsistent fonts, transitions, and image treatments.
To correct this, I worked with the UX, product, and development teams to analyze all the screens and develop a guideline for all styles and interaction behaviors. With definitions and rules in place, I was able to coordinate our team to build out the app consistently.
Improving the digital key
Digital Key is Hilton’s flagship product in the mobile app that allows guests to access doors at 1,000+ properties. While it was in-market, user research was conducted and revealed improvements could be made. We worked on redesigning guest messaging methods, user on-boarding, the single screen key with a “persistent key” concept.
I was responsible for delivering UI design comps and prototypes, and the designs are currently being tested.